Support
Support
Something not working, or a question the answers below don’t cover? Write to us by email.
Contact
It helps a great deal if you tell us which app you mean, your phone model, and what you were doing when the problem happened — which screen you were on, and what you expected instead. That is usually the difference between us reproducing a problem and guessing at it.
Please don’t email us your scanned documents or other personal data. We don’t need them to help you, and email is not a secure place to put them. A description of the problem, or a screenshot with anything sensitive covered up, is enough.
Questions about any of our apps
Do I need an account?
No. None of our apps have a sign-up. There is no account to create, no password, and nothing to log in to.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us, so the cancellation happens in the store rather than in the app:
- iPhone and iPad: Settings → your name at the top → Subscriptions.
- Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions.
Deleting the app does not cancel a subscription. The subscription lives with your Apple or Google account rather than with the app on the phone, so it keeps renewing until you cancel it in the store.
I paid, but the app still shows the free version
Open the app’s plan or Pro screen and tap the restore option — it is labelled Restore purchases or Restore purchase. Three things have to be true for it to work: you are signed in with the same Apple ID or Google account you bought with, you are on the same store you bought from, and the phone has an internet connection at the time.
Why is the price different in my country?
The App Store and Google Play set the price for each country themselves, and the price they show includes local taxes where those apply. We pick a price tier; the stores convert it. That is why the figure you see may not be a straight currency conversion of the one someone else sees.
How do I change my ad choices?
In the apps that show ads, open Settings → Ad privacy choices to change or withdraw your consent. On iPhone you can also turn tracking off entirely in Settings → Privacy & Security → Tracking. Paid versions show no ads at all.
Scan Export
What is Complex Writing, and what leaves my phone?
Complex Writing is an optional mode for handwriting and awkward layouts that standard recognition reads badly. It is the only part of the app that sends anything off the phone: for a scan where you turn it on, that page’s image is sent to Google’s AI to be transcribed, and the text comes back.
Standard scans never leave the phone. They are read entirely on the device, and work with no internet connection at all. The Scan Export privacy policy sets out the detail of both.
How do I delete my Scan Export data?
In the app: Settings → Privacy → “Delete my data from our server”. That removes the record held against your installation immediately. The privacy policy explains why this lives in the app rather than being something you can request by email.
Exported files are a separate thing: they stay on the phone until you delete them yourself, either from inside the app or by deleting the app.
Do translations work offline?
Yes, once the language pack is on the phone. Each language needs an internet connection the first time, to download its pack. After that translation runs on the device and works offline.
Time Zone Converter & Globe
Does the app work without internet?
Yes. Every clock, city, globe and the meeting planner work offline, because all the city and time zone data is stored inside the app. Only the banner ad in the free version, and checking a purchase, need a connection.
Why does a city show a different time than I expect?
Times come from the IANA time zone database, the same source phones and computers use, and are worked out for the date you are looking at, so daylight saving changes and half-hour zones are exact.
How do I change my home city?
Tap the home card at the top of the screen, or open Settings and choose “Home city”.
How do I remove a city?
Tap the red minus beside it, or swipe the row to the left, then tap Delete.
How do I remove the ad?
Open Settings and choose Remove ads to buy World Clock Pro, a one-time purchase. It also lets you track unlimited cities.
How do I delete my Time Zone Converter data?
Delete the app. Everything it saved is stored on your device only, and we hold nothing about you. The privacy policy covers what Google and RevenueCat receive.
GoUnit
Does GoUnit need an internet connection?
No. GoUnit is an offline unit converter: it collects, stores and transmits no personal information, and there is no account and no analytics of any kind. Deleting the app removes everything it saved. The privacy policy has the detail, including the one network request the app makes.
Privacy policies and terms
Each app has its own privacy policy, because what an app does with data has nothing to do with what the others do: